Try and keep a mobile phone with you at all times if possible. The police are a key service when in immediate danger. Do not be afraid to call 999 in an emergency.
Familiarise yourself with The Silent Solution system. This is a system for victims of domestic abuse who might be afraid of further danger and escalation of harm if they are overheard when calling 999 in an emergency.
When somebody calls 999, an operator will ask which emergency service is required. If you are is not able to ask for help, your call will be forwarded to a police system and you will hear an automated message.
If 55 is pressed by the caller, the system will detect this. The operator will then transfer the call to the relevant police force as an emergency. Click here to find out more.
National helplines, email, text and live chat support services, and local specialist services, are currently open for business as usual, although their delivery is likely to have to adapt over the coming weeks.
Help and Support
Our counsellors are still providing telephone and online support but help is also available nationally. Supportline provide a confidential telephone helpline and email counselling service. Particularly to those at risk of abuse or are isolated: www.supportline.org.uk
Women’s Aid is continuing to provide the following services:
The Survivors’ Forum is an online resource for survivors of domestic abuse. The Survivors’ forum can be accessed 24/7. This is a place where survivors can support each other and share their experiences.
Women’s Aid Live Chat is currently available Monday to Friday 10- 12pm. This could be a safer way to access some support; particularly if an abuser might also be in the property so it would be unsafe to make a telephone call.
Women’s Aid Email Service is still operating and can also provide support.
For detailed information about national and local support services go to: https://www.womensaid.org.uk/information-support/
For details of helplines, go to: www.gov.uk/report-domestic-abuse
Women’s Aid encourage a survivor to be as safe as possible when accessing any form of support. It will be really important to familiarise yourself with information and guidance that will help to keep you as safe as possible when using online platforms: https://www.womensaid.org.uk/cover-your-tracks-online/
Thinking of Leaving
At the moment leaving might feel particularly difficult and you might be worried about having to leave your home in an emergency. If possible pack an emergency bag for you and your children and keep it somewhere safe. Try to include essential things such as medication, identification, money or cards. Essential clothing for you and your children.
Due to self- isolation staying with family and friends might not be an option. You might be finding it harder to secure a refuge. The Local Authority has a responsibility to give you information about your housing rights.
Shelter provide free confidential housing information, support and legal advice on all housing and homelessness issues. They also have an emergency helpline: www.england.shelter.org.uk
A Domestic Violence Protection Order can remove a perpetrator from the residence and from making contact with the survivor for up to 28 days. An Occupation Order is an injunction which removes an abusers’ rights to reside in the family home. Find out more information from Rights of Women: www.rightsofwomen.org.uk/get-advice/family-la
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